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Terms and Conditions

Last updated: March 2026

Welcome to Vitagen.com.au (“Vitagen”, “we”, “our”, or “us”). These Terms and Conditions govern your use of our website, products, and services. By accessing our website, creating an account, or placing an order, you agree to comply with these Terms.

Please read them carefully.

1. Key Policies

  • We comply with the Australian Consumer Law (ACL) to protect your rights.
  • Your privacy is important to us and is handled in accordance with our Privacy Policy.
  • By using our services, you consent to receive electronic communications such as order confirmations, updates, and promotional emails.

2. Intellectual Property

All content on Vitagen.com.au—including text, graphics, logos, product images, and software—is owned by Vitagen or its licensors and is protected under Australian and international copyright laws.

You may not reproduce, distribute, or exploit any content without prior written permission.

3. Your Account

To access certain features, you may need to create an account. You are responsible for:

  • Keeping your login credentials secure
  • Providing accurate and up-to-date information
  • Notifying us of any unauthorized use

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Reviews and User Content

You may submit reviews, comments, and feedback, provided that:

  • Content is lawful and respectful
  • It does not infringe on third-party rights

By submitting content, you grant Vitagen a non-exclusive, royalty-free license to use and display it.

We reserve the right to remove inappropriate or misleading content.

5. Product Availability and Pricing

  • All prices are listed in AUD (Australian Dollars) and include GST unless stated otherwise.
  • Availability is subject to stock levels.
  • We may cancel orders due to:
    • Out-of-stock items
    • Pricing errors
    • Suspected fraudulent activity

Refunds will be issued if an order is canceled.

6. Order Process and Acceptance

  • Placing an order constitutes an offer to purchase
  • Confirmation email = acknowledgment, not acceptance
  • Acceptance occurs when your order is dispatched

We reserve the right to cancel orders at our discretion.

7. Shipping and Delivery

  • Delivery times are estimates only
  • Delays may occur due to external factors (couriers, weather, etc.)

If your order is lost or damaged, please contact us immediately with supporting evidence (e.g., photos).

8. Returns and Refunds

We offer a customer-friendly return policy:

  • Change of Mind:
    Return unopened products within 30 days for a refund
  • Faulty or Incorrect Items:
    Eligible for replacement, repair, or refund under ACL

Refer to our Returns Policy for full details.

9. Promotions and Discounts

Promotions may include:

  • Expiry dates
  • Product exclusions
  • Single-use limitations

Offers cannot be combined unless stated.

We may modify or cancel promotions at any time.

10. Third-Party Services

Our website may include links to third-party services (e.g., payment providers).

We are not responsible for their content or policies.

Use them at your own risk.

11. Limitation of Liability

To the extent permitted by law, Vitagen is not liable for:

  • Indirect or consequential losses
  • Business losses or lost profits
  • Events beyond our control

Your rights under Australian Consumer Law remain unaffected.

12. Termination of Use

We may suspend or terminate access if you:

  • Violate these Terms
  • Engage in fraudulent or harmful activities

You may close your account at any time by contacting us.

13. Age Restrictions

Vitagen products are not intended for purchase by individuals under 18 without parental supervision.

We do not knowingly collect personal data from minors.

14. Force Majeure

We are not responsible for delays caused by events beyond our control, including:

  • Natural disasters
  • Government restrictions
  • Technical failures
  • Pandemics

15. Dispute Resolution

If you have a dispute:

  1. Contact us first for resolution
  2. If unresolved, disputes will be handled under Australian law

16. Changes to Terms

We may update these Terms at any time.

Continued use of our services means you accept the updated Terms.

17. Governing Law

These Terms are governed by the laws of Australia.

18. Accessibility

We aim to make our website accessible to all users.

If you encounter any issues, please contact us.

19. Contact Us

For support or inquiries:

📧 Email: [email protected]